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As we all know (or most of us), there’s no such thing as “good customer service” here in Fort McMurray.
Or if there is (or are), it’s hard to get it.
We purchased a Fellowes Powershred SB-95C last year, * which is only 37 days till the warranty expiration.
The machine was purchased in Calgary. For almost a year, this baby had been so busy. Eating up all the privacy-sensitive paperworks. Doing it job very very well. But it came to point that it got tired. Burnt-out.
Contacting the CS for any services that is still covered by the warranty*, we got an even better news. Instead of sending someone to look at it, they will be sending a new machine. How cool is that?
Since there’s no local Service Support in our town, the nearest is in Edmonton. These people are so cool, or are they? I don’t really care, but it’s a good thing to get a new machine as a replacement.
As we all know (or most of us), there’s no such thing as “good customer service” here in 
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